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How do I get the money back refund?
We’re sorry to see you go. If we can do anything to make it better, please let us know.
To get the money-back guarantee for your shared or reseller, hosting, please cancel your account within the first 2 days of purchase. We cannot refund you until the cancellation request is complete.
Please note that our 2 day money back guarantee does not cover refunds on custom software or domain name purchases.
Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
ithout limitation, by means of overloading, “flooding,” “mailbombing,” or “crashing” any computer system
Account Setup, Termination, and Billing:
The account will be charged on the day the order is processed, regardless of the account billing date. The account will not be charged again until the next year / month’s billing cycle. Billing dates are recurring on the day the account was opened.
Check Orders: Accounts for subscribers who wish to pay by check will be setup when the check is received by eSoftEasy.
Disabling of accounts due to overdue payment: Accounts will be disabled if payment is not received within 14 days of the invoice date. If your account has been disabled, you may be charged a reconnection fee of up to $10 or 750/- BDT in order to re-enable your account.
Termination of accounts due to overdue payment: If the account is not paid within 30 days of the invoice date, the account will be terminated and all information within the account will be deleted.
Cancellation Procedure: Valid proof of account ownership will be required to terminate an account. This includes, but is not limited to, billing information in the form of a partial credit card number or other payment information, or the billing password. Non-secure information, such as the contact email address or account billing address, is not sufficient as a security verification.